Students

Use the index below to find the answer to the problems you have. If you would prefer to see someone in person or if you have a question that isn't answered here please feel free to stop by, we are located in room 472 and our phone number is 422-3884.

Please read and become familiar with our Help Desk Policies.

Printing

• Co-Op
• Pharos Printing

Downloads & Installation Instructions

• Adobe Acrobat
• Anti-Virus
• Firefox
• Groupwise Setup
• Quicktime
• Real Player
• SofTest

Software Instruction & Frequently Asked Questions

Email Questions

• How do I change my GroupWise Email password?
• How do I access my law school email?
• How do I use another Email Client (e.g. Outlook) to access my lawschool email?
• How do I cache in Groupwise?
• How do I create a rule in Groupwise?
• What do I do if I recieve an error message saying "Your Groupwise Mailbox is full"?
• How do I forward my BYU email to my law school email account?
• How do I forward my Groupwise email to another email account, like Yahoo or Gmail?
• How do I pop other email accounts into Groupwise?

Laptop Questions

• Laptop Initiative - FAQ
• What do I do if my Dell laptop has a problem?
• What do I do if my IBM/Lenovo laptop has a problem?

Other Questions

• How do I check to see how many pages I have left on the CO-OP?
• How do I backup or restore my important files? (IBM only)
• If my computer didn't come with any recovery CDs, what do I do? (IBM only)
• How can I keep my computer virus-free?
• How do I Print Duplex (two-sided) on the CO-OP?
• How do I print with my own paper (bond etc.) on the CO-OP printers?
• How do I access the G (or any other letter) drive?

Email the Helpdesk with problems or questions